espEconomy: strategy and practiceEconomy: strategy and practice1997-99672663-550XИнститут экономикиesp-249Research ArticleСтатьиКачество логистического сервиса сухопутных портов: методика оценки и перспективы развитияThe logistics service quality of dry ports: assessment method and development prospectshttps://orcid.org/0000-0003-4330-5595МолдабековаА. Т.MoldabekovaA. T.

докторант

kazsocium01@gmail.comhttps://orcid.org/0000-0002-3227-4992BeifertA.BeifertA.

PhD

anatoli.beifert@hs-wismar.deКазНУ им.аль-Фараби; Институт экономики КН МОН РКKazakhstanВисмарский университет прикладных наук: технология, бизнес и дизайнGermany202030032020151139151Copyright © Молдабекова А.Т., Beifert A., 20202020Молдабекова А.Т., Beifert A.Moldabekova A.T., Beifert A.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://esp.ieconom.kz/jour/article/view/249

Устойчивый рост мировой торговли в последние годы значительно повлиял на развитие транспорта и глобальных цепей поставок с точки зрения мульти- и интермодальности, а также усилил конкуренцию между наземными и морскими транспортными коридорами. В условиях развития евразийских континентальных транспортных коридоров концепция «сухопутных портов» приобрела особую значимость.

Целью данной работы является разработка инструментария оценки качества логистических услуг сухопутных портов. Анализ методологических подходов и моделей позволил выделить следующие параметры оценки качества логистического сервиса сухопутных портов: наличие инфраструктуры, оборудования, качество операции и процессы в порту, качество услуг менеджмента порта, соответствие цены уровню качества услуг, применение информационно-коммуникационных технологий, мультимодальность, оказание дополнительных услуг. На основе экспертного опроса были определены весовые коэффициенты каждого субизмерения. Данные были использованы при оценке порта «Khorgos Gateways». По результатам исследования выявлено, что уровень качества логистического сервиса порта средний (3,15). Требуется повышение качества логистических услуг с учетом новых технологических решений, обеспечивающих конкурентоспособность порта на рынке транспорта и логистики в условиях развития глобальных цепей поставок и технологической модернизации.

Sustainable growth of world trade in recent years has significantly influenced development of transportation and global supply chains in terms of multi- and inter-modality as well as intensified the competition between land- and sea-based transport corridors. In the framework of Trans-Eurasian land-based transport corridors, the concept of dry ports has gained a special attention.

The aim of this paper is to develop tools for assessing the quality of logistics services of dry ports. An analysis of methodological approaches and models made it possible to underline the following parameters for assessing the quality of logistics services of dry ports: the availability of infrastructure, equipment; the quality of operations and processes in the port; the quality of port management services; price compliance with the level of service quality; the use of information and communication technologies; multimodality and the provision of additional services. Based on an expert survey, weights of each sub-dimension were determined. The data was used in evaluating the “Khorgos Gateways” dry port. According to the results of the study, it was found that the level of quality of the port’s logistics service is average (3.15). Improving the quality of logistics services is required, taking into account new technological solutions that ensure the port’s competitiveness in the transport and logistics market in the context of the development of global supply chains and technological modernization.

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The authors declare that there are no conflicts of interest present.