espEconomy: strategy and practiceEconomy: strategy and practice1997-99672663-550XИнститут экономикиesp-282Research ArticleСтатьиПрименение бизнес-инструментов по управлению качеством в высшем образовании: обзорная литератураApplication of business quality management tools in higher education: an exploratory literature reviewhttps://orcid.org/0000-0002-1913-1858МанарбекГ. М.ManarbekG.

Manarbek Gulden - corresponding author, PhD candidate, Management department, Higher School of Economics and Business

Almaty

+7 (707) 161-44-00 

Gulden.Manarbek@kaznu.kzhttps://orcid.org/0000-0003-3496-3545КондыбаеваС. К.KondybayevaS.

Kondybayeva Saltanat - PhD, Associate professor, Department of Economics, Higher School of Economics and Business

Almaty

+7 (702)263-55-05 

Saltanat.Kondybaeva@kaznu.kzШтефанХандкеStefanH.

Stefan Handke - Dr. Department of Public Management, Faculty of Economics

Dresden

stefan.handke@htw-dresden.deal-Farabi Kazakh National UniversityKazakhstanDresden University of Applied SciencesGermany2021300320211614963Copyright © Манарбек Г.М., Кондыбаева С.К., Штефан Х., 20212021Манарбек Г.М., Кондыбаева С.К., Штефан Х.Manarbek G., Kondybayeva S., Stefan H.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://esp.ieconom.kz/jour/article/view/282

Целью исследования является изучение существующей литературы по инструментам управления качеством, применяемым в высшем образовании, и определение основных критических факторов TQM, адаптированных из бизнес-сектора. Основная часть исследования сосредоточена на предварительном обзоре литературы по наиболее известным существующим инструментам управления качеством бизнеса, применимым в области высшего образования.Дизайн / методология. Исследовательский литературный обзор был проведен с использованием широко известной базы данных «Web of Science Core Collection».Результаты. Представленное исследование предлагает глубокий литературный анализ эффективных практик по внедрению инструментов управления качеством в высшем образовании.Практическая ценность статьи заключается в том, что администраторы университетов и менеджеры по качеству могут применять ее в качестве руководства при выборе лучших примеров методов качества, применяемых в их организациях для стратегического развития, эффективности работы университетов и повышения ее качества.Оригинальность статьи заключается в том, что она может служить теоретическим руководством для региональных академиков, ученых, менеджеров и администраторов университетов с целью определения соответствующего инструмента управления качеством для удовлетворения потребностей внешних стейкхолдеров (работодателей).

The purpose of the study is to explore existing literature on quality management tools applicable in higher education and identify major critical factors of TQM adapted from the business sector. A major part of the research focuses on an exploratory literature review of the most well-known existing business quality management tools applicable to higher education.Design/methodology/approach – An exploratory literature review was conducted using a well-known, highly respected database “Web of Science Core Collection”.Findings – The presented study offers a deep literature analysis of effective practices for implementing quality management tools in higher education.The practical value of the paper is university administrators and quality managers can apply it as guidelines in selecting the best cases of quality techniques applicable in their organizations for strategic development, university performance and quality improvement.The originality of the paper - is it can serve as a theoretical guideline for regional academics, scholars and university managers and administrators to define an appropriate quality management tool to meet requirements of external stakeholders (employers).

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The authors declare that there are no conflicts of interest present.