espEconomy: strategy and practiceEconomy: strategy and practice1997-99672663-550XИнститут экономики10.51176/1997-9967-2023-1-165-179esp-979Research ArticleТРАНСФОРМАЦИЯ ИНСТИТУЦИОНАЛЬНОЙ СРЕДЫ И ГОСУДАРСТВЕННОЕ УПРАВЛЕНИЕTRANSFORMATION OF THE INSTITUTIONAL ENVIRONMENT AND PUBLIC ADMINISTRATIONПринятие управленческих решений в условиях неопределенности с использованием инструментов контроллингаManagement Decisions under Uncertainty Using Controlling Toolshttps://orcid.org/0000-0002-6140-6229КошкинаН. В.KoshkinaN. V.

Старший преподаватель

ул. Розыбакиева, 227, 050060, Алматы

st. Pobedy, 85308015, Belgorod

227 Rozybakiyev str., 050060, Almaty

knb_ntu@mail.ruhttps://orcid.org/0000-0002-0847-3537КошкинаО. В.KoshkinaO. V.

старший преподаватель

пр. аль-Фараби 71, A17B2Y21, Алматы

Olga V. Koshkina – Senior Lecturer

71 аl-Farabi Ave., A17B2Y21, Almaty

o.koshkina@mail.ruhttps://orcid.org/0000-0001-6451-1123ТхориковБ. А.TkhorikovB. A.

доктор экономических наук, профессор, заведующий кафедрой менеджмента и маркетинга

ул. Победы, 85308015, Белгород

Boris A. Tkhorikov – Doctor of Economics, Professor, Head of the Department of Management and  Marketing

st. Pobedy, 85308015, Belgorod

tkhorikov@bsu.edu.ruАлматы Менеджмент УниверситетКазахстанAlmaty Management UniversityKazakhstanКазахский национальный университет им. аль-ФарабиКазахстанаl-Farabi Kazakh National UniversityKazakhstanБелгородский государственный национальный исследовательский университетРоссияBelgorod State National Research UniversityRussian Federation202303042023181165179Copyright © Кошкина Н.В., Кошкина О.В., Тхориков Б.А., 20232023Кошкина Н.В., Кошкина О.В., Тхориков Б.А.Koshkina N.V., Koshkina O.V., Tkhorikov B.A.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://esp.ieconom.kz/jour/article/view/979

Управленческое решение выполняет три важные функции: направляющую, организующую и мотивирующую. Очевидно, что рост потенциала университета во многом зависит от управленческих процессов и от эффективности принимаемых управленческих решений в деятельности персонала организации образования. Однако, как показывает практика в современных условиях не многие отечественные руководители знакомы с теорией разработки и принятия управленческих решений. В исследовании проводится анализ основных подходов к процессу принятия управленческих решений в университете. Предполагаемые результаты связаны с исследованием теоретических подходов и определением возможности использования инструментов контроллинга. Исследование проводилось на основе первичных данных, которые были собраны путем анкетирования. Опрос респондентов проводился среди преподавательского состава в Алматы Менеджмент Университета. Для решения поставленной задачи были использованы классический инструмент «Диаграмма Парето» и современный инструмент «Древовидная диаграмма», которые показали разные результаты. В ходе исследования были поставлены гипотезы, часть из которых не нашла практического подтверждения. Результаты показали, что нет стандартного алгоритма процесса принятия управленческих решений во всех университетах Казахстана. Полученный алгоритм принятия решения не является идеальным и при массовом внедрении приведет к увеличению рисков в управлении персоналом организаций образования. Однако сама методика построения контроллинга может применяться другими университетами, так как рассмотренная авторами схема базовых и новых методик контроллинга достаточно гибкая.

The management decision performs three critical functions: guiding, organizing and motivating. It is obvious that the growth of the university’s potential largely depends on management processes and on the effectiveness of management decisions made in the activities of the staff of the educational organization. As practice shows in modern conditions, not many domestic leaders are familiar with the theory of development and adoption of managerial decisions. The study analyzes the main approaches to the process of making managerial decisions at the university. The expected results are related to the study of theoretical approaches and the determination of the possibility of using controlling tools. The study was conducted based on primary data that were collected through a questionnaire. The survey of respondents was conducted among the teaching staff at Almaty Management University. To solve the problem, the classic Pareto Chart tool and the modern Tree Diagram tool were used, which showed different results. In the course of the study, hypotheses were put forward, some of which needed practical confirmation. The results showed that there is no standard algorithm for the process of making managerial decisions in all universities in Kazakhstan. The resulting decision-making algorithm is not ideal and, with mass implementation, will lead to an increase in risks in the personnel management of educational organizations. However, the method of building control itself can be used by other universities since the scheme of primary and new controlling methods considered by the authors is quite flexible. 

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The authors declare that there are no conflicts of interest present.