Применение бизнес-инструментов по управлению качеством в высшем образовании: обзорная литература

Целью исследования является изучение существующей литературы по инструментам управления качеством, применяемым в высшем образовании, и определение основных критических факторов TQM, адаптированных из бизнес-сектора. Основная часть исследования сосредоточена на предварительном обзоре литературы по наиболее известным существующим инструментам управления качеством бизнеса, применимым в области высшего образования.
Дизайн / методология. Исследовательский литературный обзор был проведен с использованием широко известной базы данных «Web of Science Core Collection».
Результаты. Представленное исследование предлагает глубокий литературный анализ эффективных практик по внедрению инструментов управления качеством в высшем образовании.
Практическая ценность статьи заключается в том, что администраторы университетов и менеджеры по качеству могут применять ее в качестве руководства при выборе лучших примеров методов качества, применяемых в их организациях для стратегического развития, эффективности работы университетов и повышения ее качества.
Оригинальность статьи заключается в том, что она может служить теоретическим руководством для региональных академиков, ученых, менеджеров и администраторов университетов с целью определения соответствующего инструмента управления качеством для удовлетворения потребностей внешних стейкхолдеров (работодателей).

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