ҚОНАҚ ҮЙ БИЗНЕСІНДЕ БАСҚАРУ ТИІМДІЛІГІН АРТТЫРУДА САПА МЕНЕДЖМЕНТІ ЖҮЙЕСІН ЖЕТІЛДІРУ

Abstract

The article discusses the issues of improving the total quality of management in improving the efficiency of hotel management. A special questionnaire was conducted to determine the effectiveness of management, which is directly related to the staff. The main goal of the work is to study the experience of improving the quality management system in the hotel business and to develop specific recommendations for the development of hotel staff based on foreign experience. The study used statistical and empirical methods. The responses to the questionnaires were analyzed in accordance with the SPSS 22 program and the results were analyzed on the basis of regression and dispersion methods. The results of the research showed that the total quality of management provides hotels with a high degree of organization Thus, the workers demonstrated that they are customer-oriented, always improving the quality of education, improving management effectiveness and participating in the decision-making process.